Refund Policy

Our Promise: The 60-Day Satisfaction Guarantee

We believe that the true value of our eyewear can only be fully appreciated when you have the opportunity to wear it, experience it, and make it part of your daily life. That is why we offer a comprehensive 60-day return policy—a guarantee that we stand behind the quality of our products and your satisfaction with them. We want you to feel completely confident in your purchase, and we are here to ensure that every interaction with our brand leaves you feeling valued and respected.

This Refund Policy outlines the terms and conditions under which you may return your purchase for a refund. Our process is designed to be straightforward, transparent, and as hassle-free as possible, reflecting the high standards of service we set for ourselves.

1. The 60-Day Return Window

You have a full 60 calendar days from the date you receive your order to initiate a return. This extended window provides you with ample time to wear your new eyewear in different settings—whether in bright sunlight, overcast skies, or indoor lighting—and to decide whether the fit, style, and optical quality meet your expectations. We recognize that the perfect pair of glasses is not just about looks; it is about comfort, clarity, and confidence. We give you the time to make that assessment without pressure.

2. Conditions for Return

To be eligible for a return, the item must be in the same condition as when you received it. This means it should be unworn, unused, and free from any scratches, damage, or signs of wear. The product must be returned in its original packaging, including all protective sleeves, cleaning cloths, documentation, and any additional accessories that were included in your order.

We reserve the right to deny a refund if the item shows evidence of use, neglect, or damage that occurred after delivery. This includes scratched lenses, bent frames, or missing components. To avoid any issues, we recommend that you handle your new eyewear with care during the trial period and retain all original packaging materials. Our quality control team inspects every returned item thoroughly before processing a refund.

3. How to Initiate a Return

To begin the return process, please contact our customer service team via the Contact page on our website. Please provide your order number, the name of the product you wish to return, and the reason for your return. Providing this information allows us to serve you more efficiently and helps us identify any potential issues with our products or processes.

Our team will then provide you with clear instructions on how to proceed. We will supply you with the return address and, if applicable, a pre-paid shipping label. We ask that you follow these instructions carefully to ensure that your return is processed without delays. We do not require you to contact us for authorization, but providing us with advance notice allows us to expedite your refund and ensures that your return is properly tracked.

4. Return Shipping Costs: Fully Covered

We are pleased to offer a hassle-free return experience for all our customers. We fully cover the cost of return shipping, regardless of your location. This is part of our commitment to providing world-class service. We will provide you with a prepaid shipping label or an alternative method to return the item at no cost to you. There are no deductions from your refund for return shipping fees.

5. Non-Returnable Items

While we strive to be as flexible as possible, certain items are exempt from being returned for hygiene and safety reasons. These include, but are not limited to, prescription eyewear that has been custom-ground to your specific prescription, opened lens cleaning products, and any items that have been specially marked as "Final Sale" at the time of purchase. If you have any doubts about whether an item is returnable, please contact us before making your purchase.

6. Refund Processing and Timeline

Once your returned item is received and inspected at our facility, we will send you an email notification confirming its arrival. Our quality control team will then examine the item to verify its condition. This inspection typically takes 1 to 2 business days.

If your return is approved, we will process your refund to your original payment method. We aim to process refunds as quickly as possible. Please allow 5 to 10 business days for the refund to appear in your bank account or on your credit card statement. The actual time it takes for the funds to be posted depends on the policies of your financial institution and the payment method you used. We will notify you via email once the refund has been initiated.

7. Exchanges

While we do not offer direct exchanges for items of a different model or color, we make the process of replacing your order simple and efficient. If you received a defective or damaged item, or if you simply wish to swap for a different variant, we recommend initiating a return for a full refund and placing a new order. This is often the fastest way to get the correct product, as it bypasses the exchange inventory management and gets your new item shipped out immediately.

8. Defective or Damaged Items

If you receive a product that is defective or damaged, we sincerely apologize. These cases are rare, but when they occur, we treat them with the highest priority. Please contact our support team immediately with photographs of the damage. We will process a return and ensure you receive a replacement or a full refund, including all associated shipping costs, without any deductions.

9. Refund for International Orders

For international orders, your refund will be processed in the same currency as your original purchase—United States Dollars (USD). The exchange rate applied to your refund is determined by your payment processor and is beyond our control. If you used a credit card, the final refund amount in your local currency may vary slightly due to fluctuating exchange rates.

10. Late or Missing Refunds

If you have not received a refund after the 5-10 business day processing window, please first check your bank account again and contact your credit card company. There is often some processing time before a refund is posted to your statement. If you have done all of this and still have not received your refund, please contact us. We will work with the payment processor to investigate the issue and provide you with the transaction details to assist in your inquiry.

11. Final Decision

We reserve the right to reject returns that do not comply with the conditions set forth above. In such cases, we will contact you to explain the reason for the rejection and arrange for the return of the product to you at your expense, or discuss an alternative resolution.