Shipping Policy

Our Commitment to Delivering Excellence

At the heart of our brand is a promise: that every piece of eyewear we craft reaches you in perfect condition, as swiftly and seamlessly as possible. We understand that when you choose to invest in premium quality, you want to enjoy it without unnecessary delay or complication. That is why we have designed a shipping experience that reflects the care and precision we put into every frame. From the moment you place your order to the moment it arrives at your doorstep, we are committed to transparency, reliability, and the highest standards of service.

This Shipping Policy outlines the terms and conditions that govern the delivery of your order. We encourage you to read it carefully before making a purchase, so you know exactly what to expect. Our goal is to eliminate any uncertainty and ensure that you receive your products with complete peace of mind.

1. Processing Time: From Order to Dispatch

Once you have successfully placed your order and received an email confirmation confirming the details of your purchase, our fulfillment team immediately begins the process of preparing your items for shipment. We treat every order with the same level of care, whether it is your first purchase or your twentieth. Our team carefully picks your selected frames from our climate-controlled inventory, inspects them for any imperfections, and packs them securely using our sustainable, protective packaging materials.

All orders are processed within 1 to 3 business days from the date of purchase. Business days are defined as Monday through Friday, excluding internationally recognized public holidays. We pride ourselves on the speed of our processing, but we never sacrifice quality for speed. Each pair of glasses is checked for lens clarity, hinge tightness, frame alignment, and overall finish before it is approved for dispatch. If any item does not meet our exacting standards, it is held back and replaced immediately to ensure that what you receive is nothing short of perfect.

During high-volume periods, such as new collection launches, seasonal sales, or major promotional events, processing times may extend slightly. In such instances, we proactively communicate any potential delays via the email address you provided at checkout. We believe in keeping you informed at every step, so you are never left wondering about the status of your order.

2. Shipping Rates: Global Free Shipping

We believe that exceptional service should never come with hidden costs. That is why we are proud to offer Global Free Shipping on all orders, regardless of the total value, the weight of the package, or the destination country. There are no minimum purchase requirements, no handling fees, and no surcharges applied to your shipping costs. The price you see at checkout is the final price you pay, with no surprises.

Our free shipping policy is a reflection of our commitment to making premium eyewear accessible to customers around the world. We want you to experience the quality of our craftsmanship without worrying about the logistics or the expense of international delivery. Every package is sent via a tracked and reliable shipping method, ensuring that you can monitor your order's journey from our warehouse to your home.

3. Delivery Timeframe: Estimated Arrival

While we control the processing time within our facilities, the actual transit time from dispatch to delivery depends on a range of factors, including the destination country, customs clearance processes, and the efficiency of local postal services. We currently estimate a delivery timeframe of 6 to 12 business days from the date your order leaves our warehouse.

Please note that these are estimated times, not guaranteed delivery dates. We have found that the majority of our shipments arrive well within this window; however, occasional delays can occur due to circumstances beyond our control. Factors that may affect delivery include, but are not limited to: customs inspections, public holidays in the destination country, extreme weather events, and disruptions in the operations of our partner carriers. We always provide you with a tracking number so you can stay updated on the progress of your shipment and adjust your expectations accordingly.

4. Customs, Duties, and Taxes: No Additional Fees

International shopping can sometimes be complicated by unexpected customs charges. We have eliminated this hassle entirely. As part of our commitment to a stress-free experience, we fully cover all customs duties, import taxes, and brokerage fees associated with the delivery of your order. This means that you will not be required to pay any additional fees to your local postal or customs authorities upon receipt of your package.

We handle the customs declaration process with precision, ensuring that all documentation is accurate and complete to facilitate smooth passage through international borders. By assuming these costs and responsibilities, we provide you with true door-to-door convenience. We believe that your focus should be on enjoying your new eyewear, not on navigating customs paperwork or unexpected expenses.

5. Order Tracking: Real-Time Visibility

Once your order has been processed and dispatched, we will send you a shipping confirmation email containing a unique tracking number and a direct link to the carrier's tracking portal. This allows you to monitor the progress of your shipment in real time, from the moment it leaves our facility to the moment it is scanned for final delivery.

We encourage you to use this tracking feature regularly. It provides you with peace of mind and allows you to plan for the arrival of your package. If you notice any unusual delays or if the tracking information stops updating for several days, we ask that you contact our customer service team via our Contact page. While we cannot directly influence the carrier's speed once the item is in transit, we can often provide additional context, escalate inquiries, or initiate trace procedures to help resolve any delivery issues.

6. Address Accuracy and Changes

The accuracy of the shipping address you provide at checkout is your responsibility. We strongly recommend that you double-check your address details—including street number, apartment or suite number, postal code, and country—before finalizing your order. We process orders quickly to ensure fast delivery, which means there is only a short window of time in which we can make changes to your shipping information.

If you realize that you have entered an incorrect address, please contact our customer support team immediately using the contact form on our website. While we will make every effort to accommodate your request, we cannot guarantee that we will be able to intercept an order once it has entered the fulfillment process. If a package is returned to our facility due to an undeliverable address, we will contact you to arrange for re-shipment. In such cases, additional shipping charges may apply.

7. Lost or Damaged in Transit

We take immense care in packaging our products to withstand the rigors of international shipping. Our packaging is designed to protect your eyewear from impact, pressure, and environmental factors. However, despite our best efforts, occasional incidents during transit are possible.

If your package arrives visibly damaged, we recommend that you refuse the delivery if possible, or take clear photographs of the damaged packaging before opening it. Please contact us immediately with your order number and the images of the damage. We will assess the situation and work with the carrier to resolve the issue.

In the rare event that a shipment is confirmed as lost in transit, we will initiate a trace with the carrier. If the parcel cannot be located within a reasonable time frame, we will proceed with either a replacement shipment or a full refund, depending on your preference. Our goal is to ensure that you eventually receive your order, even when unforeseen complications arise with the carrier. We are committed to standing behind every purchase.

8. Business Days and Holiday Scheduling

Our processing and delivery timeframes are calculated in business days. This means that weekends and public holidays—both at our shipping location and in the destination country—are excluded from the estimated timeline. We recommend that you factor these into your expectations, particularly during the end-of-year holiday season when carriers typically experience high volumes of packages.

9. Partial Shipments

If you order multiple items and they are stocked in different fulfillment locations, they may occasionally be shipped separately. In such cases, you will receive separate tracking numbers for each package. You will not incur any additional shipping costs for partial shipments. This approach ensures that you receive available items as quickly as possible rather than waiting for the entire order to be consolidated.